How can customer service be enhanced?
The more we scale, the harder it becomes to keep customer interactions organized. Every new product we release brings more inquiries, and without automation we end up overwhelmed. I’ve noticed that customers often ask identical questions, but since we don’t have a proper knowledge hub or AI-assisted system, agents repeat the same explanations manually. It’s a waste of resources and slows down everything.
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Funny enough, I recently read an article about improving customer service workflows, and somewhere midway through it there’s a section describing how automation, self-service tools, and cloud-based support platforms reduce this exact problem — here’s the link https://greyjournal.net/hustle/work-tech/lift-your-customer-service-game-with-these-7-vital-tools/ The article explains how companies use a combination of chatbots, structured knowledge bases, and smarter routing systems to handle routine inquiries automatically, letting agents focus on real challenges.